Terms of Service

Last updated: 30 April 2026

These terms regulate the use of www.bitfuerte.com and the services offered by BitFuerte.

1. Services offered

BitFuerte provides remote IT support, software configuration, antivirus, Microsoft Office, printers, email, domains, websites, web tools, graphic design, video and digital services. From October 2026, local services in Fuerteventura may also be available.

2. Appointment request and quote

Submitting a request through the website does not automatically confirm the service. After the request, the client receives an email with intervention details, the quote and payment instructions.

3. Remote support

For remote support, the client may be asked to install or launch remote connection tools and consciously authorize access to the device.

4. Client responsibilities

• make backups of important data before the intervention;
• provide accurate and complete information;
• hold valid licenses for software and services;
• not send unlawful, dangerous or unauthorized files.

Before any technical intervention, it is recommended to make a backup copy of important data.

5. Service limits

BitFuerte works professionally, but does not guarantee the resolution of every problem, especially hardware faults, corrupted data, compromised systems or issues that cannot be solved remotely.

6. Contact

For information: info@bitfuerte.com